SACCO Societies Regulatory AuthorityCircularFinancial services
Model Complaints Handling Policy for Regulated SACCOs
16 Jun 2025SASRA guidelines and circularsSASRA/700/721/VOL.I (2)
The brief
guideline
- Issued by
- CPA Peter Njuguna, EBS, CHIEF EXECUTIVE OFFICER
- Who it affects
- Regulated SACCOs
- What changed
- The Authority is pleased to release the Model Complaints Handling Policy for Regulated SACCOs. This Model Complaints Handling Policy should be treated as an addendum to the Complaints Management Guidelines issued by SASRA in August 2023.
- Action required
- Review and align your current policy with the provisions of this Model Policy; where gaps exist, update your policy accordingly to ensure full compliance; submit confirmation of compliance, together with the updated policy, to SASRA.